Websites still matter.
Like, a lot.
In this age of social media mania, it’s easy to assume that your website doesn’t matter as much as it used to but they are still a vital part of your businesses branding tool kit (along with audience-focused branding, positioning and a strong social media presence.)
Why? It’s all about trust.
Here’s how:
Your website is the first impression of your business where consistent branding, high-quality images and clear messaging are imperative. Nothing you say can overcome the obstacles of a half-done site with poor image quality and design elements that are outside of your brand standards. Think of your website as part of the experience of going to a restaurant. The atmosphere alone will give you an idea of the meal you’re about to have without taking one bite. Would you trust a restaurant that has a piece of paper on the door for a sign and dirty floors?
Your website is your branding home base. While you have some wiggle room for creativity and brand departures on your social media, your website must be ground zero for your brand in order to be trustworthy to your audience. It’s also the home base for your most important information like your services, hours and location. Make sure those are correct, easy to find and repeated throughout the site.
Your website brings home the bacon. Even if you’re not seeing a ton of traffic or you’re not generating leads with your website, it’s part of the package that your audience will use to gauge your trustworthiness. Without a website, yes. you’re losing business but a bad site can be just as damaging, if not more because an unprofessional site equates with an unprofessional business.